Solemates Customs
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Solemates Customs
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Frequently Asked Questions

Are your customs waterproof?

All shoes are hand-painted with Angelus leather shoe paint. They are then sealed with Angelus Acrylic Finisher. Once completely dry, I spray "water and stain repellent" spray over all products. The Angelus brand says their paints are water and scratch-proof, so I go by their promises.

How do I know what size I am?

Depending on the shoe certain products tend to run a little bit big. Unfortunately, I do not offer any refunds; therefore, I suggest going in person to your nearest store and trying on the shoe just to make sure.

What should I do if I want to come up with a unique design?

Go to the "Contact Us" page and read the instructions written.

How long will it take to get my order?

Please allow 3-5 weeks after your purchase to receive your order. Please note that I am taking care of everything by myself, so please allow time. If your order is not received within 5 weeks, email me and I will be happy to give you an update on your order.

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